If the phone does not recognize the cable, charge only when the cable is in a certain position or the other person does not hear your voice during a call, there may be a problem with the Lightning port assembly.
Note. To replace the Lightning port assembly, the device must be delivered to our office in Kajaani. You can take the device to our store yourself, or you can choose "Buy shipping service" to get a printable pre-paid shipping label to your email in few hours after making the order. The device will be returned to you according to the delivery method you have chosen at checkout.
* 1~3 hours repair time is only valid if the device is delivered in-person to the store. When shipping the device, service time will be 2~4 business days including shipping time. Check spare part availability on the spare part product page
The online store is intended for businesses, adults (or underage people with a guardian’s consent) living in Europe.
PhoneX reserves the right to make changes to the terms and conditions unilaterally without prior notice. We are not liable for any damage caused by force majeure. An unforeseeable circumstance or a change in circumstances is considered a force majeure.
Checkout (includes the most common payment methods: bank, credit cards, and payment plans).
●Bank payment: You can use all of the Finnish banks to pay for your order. You can pay by using Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki, and Ålandsbanken. Checkout Finland Oy is shown in your bank statement as the payee, and we will forward your payment to the online retailer. You will be redirected to your bank to complete the payment safely and securely. Checkout Finland also offers the opportunity to pay via a transfer form.
●Credit card payments: In the e-commerce store, you can pay via Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard, and American Express cards. The website uses international Verified by Visa, MasterCard SecureCode, and American Express SafeKey authentication services. Checkout is shown as the payee on the card invoice and forwards the card payment made by the client directly to the merchant. The card payment is made securely with a protected payment form, and the information of the card is not stored in the system of the e-commerce store.
●Mobile Payments: Pivo, MobilePay, Siirto
●Invoice and installments: Invoices and installments through Checkout are offered by OP, Collector, Jousto, and Mash (former Euroloan). Please read the specific terms and conditions of the finance company that you will see when you accept the payment. When you accept the payment, you also accept the terms of the finance company.
Shipping costs vary depending on the weight of the product. The exact price is shown at checkout.
The average processing time for orders is 1-2 days from the reception of the order.
If the product is damaged during transportation, immediately contact PhoneX’s customer service, however, within five days of receiving the product. We only deliver to Finland.
We aim to deliver products within 1-3 business days. Note! If your order contains backorder / out of stock item, the whole order is delayed until the missing item / items are in stock.
Pricing and price changes
The prices include a 24% VAT
We reserve the right to change the price after the transaction if there is a clear error in pricing, and the price can be considered exceptionally low (Judicial act law 32§).
Return and exchange policy
In accordance with the Consumer Protection Act, the consumer has a 14-day exchange and return right. The product to be replaced or returned must be unopened, unused, and in selling condition. The package and the instructions for use must also be in selling condition.
Always contact our customer service before returning a product.
When returning a product(s), we don't refund any shipping charges.
Refunds are made using the original payment method used in the order.
A third party provides technical information. We are not responsible for incorrect product information.
Our products generally have a 12-month warranty, and the warranty does not cover the normal wear of batteries. The exact warranty period can be found in the product description.
The warranty always starts from the date of purchase. We will replace a defective product with a similar or equivalent product.
The warranty period for a product is always considered from the date of purchase. The warranty period for a replacement product starts from the purchase of the original product.
The warranty does not cover any defects caused by wear, software, installation, or error of use.
The product must always be in its original condition (excluding normal wear and tear). The phone warranty service is always checked case by case; a broken display may void the warranty.
Fill out the RMA form found on our website before warranty returns. You will get a message with instructions on how to return the product. We will always check the product based on the reported fault. The product to be returned must include contact information. Pack the returned product well!
For unnecessary warranty returns, we will charge a 25€ inspection fee. We will also charge the shipping costs of postage.
PhoneX takes no responsibility for any damage or accident resulting from improper use/installation of spare parts.